Payments & Returns Policy

Candidate Premium is SAR 19.99 per month and Employer Premium is SAR 290 per month. Each successful payment provides one month of access. Renewal is currently manual, so the customer is not automatically charged for the following month. The final checkout page controls if a lawful promotional price is displayed. Prices include VAT where applicable and this is shown on the invoice.

Candidate Premium pays only for candidate-side CV productivity tools. It does not buy job placement, employer visibility, ranking, a recommendation or a hiring outcome.

Payments are processed by the payment provider shown at checkout. We receive the transaction reference, status, amount and limited payer details needed to reconcile the purchase. Premium access normally activates after the provider confirms successful payment. An electronic confirmation and invoice should be made available in a format the customer can keep.

The current subscription does not renew automatically. To continue after the displayed expiry date, the customer must make a new monthly payment. To end Premium, simply do not renew; Premium tools are disabled when the paid month expires while the underlying account remains available on its applicable free tier.

Subject to the Saudi E-Commerce Law and its exceptions, a consumer may cancel within seven days after contracting if the service has not been used, no benefit has been obtained and no exception applies. To request cancellation, contact support@istiqtab.com with the account email and invoice reference. We will not deny a mandatory statutory right. Where Premium has been activated and used or its digital benefit obtained, the statutory cancellation right may no longer apply, subject to applicable law and the facts of the request.

If activation is not provided within the agreed time, contact us promptly. Where performance is delayed for more than 15 days from the contract date and no different delivery date was agreed, the consumer may cancel and recover the amount paid as provided by Saudi law. This does not limit stronger rights for a failed or materially non-conforming service.

• duplicate or incorrect charges caused by us;
• a successful payment where Premium access was never delivered and cannot be restored promptly;
• a valid cancellation or remedy required by Saudi law;
• a purchase proven to be unauthorized, subject to payment-provider and legal verification.

Requests should include the account email, transaction reference, date, reason and supporting evidence. We acknowledge complaints within two business days and aim to decide them within seven business days. Approved refunds are returned to the original payment method; bank or card-network processing times are outside our control. Access linked to a fully refunded or reversed transaction may be removed.

Please contact us before starting a chargeback so we can investigate quickly. Fraudulent chargebacks may lead to account restriction, without limiting legitimate cardholder rights. Future price changes do not create an additional charge and do not reduce access already lawfully purchased, except where service changes are required by law or agreed under the Terms of Use.

Billing, cancellation and refund requests: support@istiqtab.com. The store must also publish a Saudi telephone number and the time promised for complaint response and resolution. Consumers retain the right to complain to the Saudi Ministry of Commerce through its official channels.